Calling AT&T about your DSL is as bad as calling DELL tech. support.
I’m taking a psych class about sexuality. One bit of information we just covered is Freud. Part of going over Freud is discussing the Oedipus Complex. It’s based on the Greek character of Oedipus. I should point out I’ve read the play Oedipus and I’m familiar with this literature character. According to Freud Oedipus desired his mother and therefore killed his father so he might take his mother for himself.
This annoys me. In the play Oedipus killed an unidentified man who he found out, much later on, was his father. He desired his mother as he would desire a woman. He didn’t know the woman was his mother. After he found out he killed his father and was “with” his mother… he blinded himself.
This is the first time I’ve heard the Oedipus Complex defined from the psych perspective and not from the literature perspective… at least in this detail. Freud is crazy. :p
Oh, and if I happen to be misunderstanding this, feel free to find a source and correct me.
I guess if anyone reading this blog has any question of whether the writer (me!) is female… this will probably clear it up. Any question of whether or not I am indeed not the average female will probably also be cleared up.
I currently have a brown leather purse I purchased from a Wilson Leather Outlet. Well, today I switched back to the previous purse I was using. The Wilson leather purse has worn like shit and is beginning to look like shit. There appears to be some kind of double layer to the leather, something is wearing off the leather. There is where I point out I had a very nice leather purse from Wilson’s which I bought in a regular store. I used it for about 2 years before trashing it because one of my cats (who I had to give up not long after for a number of reasons) peed on it. Not really worth it to get a 60-70 dollar purse cleaned… easier to buy another purse.
The previous purse I switched back to is actually a faux leather/as in vinyl probably purse that came from Target. That purse has worn better than the Wilson’s purse!! Needless to say, even accounting for the fact that I bought it from an outlet, I’m very hesitant to purchase another purse from Wilson’s. Oh. I still have my leather wallet I bought when I bought my first Wilson’s purse. It’s holding up nicely!
My problem. I hate the current trend that has attacked purses/handbags/etc. Everything that I saw on Coach’s website looks like ass in some shape or form. I’ve looked at: Dillards, JC Penney’s, Target, Wilson’s and a number of other websites. Even places like overstock.com. I found out Fossil makes purses. I wanted to see if Bass still makes purses and if they have a website… but no luck there.
I did find a nice looking purse on LLBean’s website. But, it’s 150 bucks so I’m not going to just drop the cash on it. (Being the full time college student/part time self employed person that I am.) It guess it’s so difficult for me to find a purse/handbag I like because I prefer: leather, a shoulder strap, more than one pocket/or compartment because of what I always carry and a simple look.
Simple doesn’t describe any overpriced monstrosity that Coach is currently selling.
I have been waiting and waiting and waiting for a new dryer. (The old one was basically one setting of everything and took loooooooooooong time to dry anything.) The new dryer has a stainless steel drum, the lint trap in the front (instead of from the top which I hate) and tons more controls and such. I have options besides high heat. I have options besides air drying all our shirts in a very small space or shrinking all our clothes on high heat!
And, luckily, I found the dryer we wanted on sale (online only) from Home Depot (though I wouldn’t suggest getting delivery from Home Depot cause they don’t do what they say) that was still cheaper AFTER the delivery charge. I think OP was a little amazed at how painless it was to have the dryer delivered. (They put a new cord, a new exhaust hose and checked to make sure it ran/heated up.) They also took away the old one.
So now I’m doing the laundry that’s been waiting for the new dryer. Specifically…the slipcover off the couch and the rugs in the kitchen. The new dryer even looks to be slightly smaller (like inch or two) than the old one.
Both washer and dryer are GE with stainless steel drums in ’em.
Don’t you love those random, very odd, very strange, out of no where spam emails you get?Usually relating to sex for some reason…
Just got this on one of my email accounts:
i will fullfill it,
I have loved you for so long,
….the email subject was “kinky games”
Asus PB5 Deluxe/Wifi-ap edition
4 gb of OCZ DDR2 ram/800 That’s 4 sticks
Intel Core 2 Duo E6600
Creative Soundblaster X-Fi Sound Card
Logitech keyboard – old style G-15 and Logitech mouse – MX Revolution
With an APC battery back up
basic DVD rom, basic floppy drive,
2 seagate hard drives, 300 gb each
In preparation of “upgrading” my desktop computer from Windows XP Pro to Windows Vista Ultimate 64 bit I did this:
1. Added 2 more gig of ram to my system. Upgraded the 7950 GTS to a 8800 GT ( Both evga)
2. Backed up everything on an external hard drive. (had to buy it first. :p)
3. Checked Windows Vista Upgrade Advisor (which says Vista won’t run my 8800 GT).
4. Downloaded all drivers for my hardware in Vista 64 bit form that I could think to get. That includes both raid drivers available for my motherboard.
5. Googled vista and my motherboard to see if any problems arise with Vista installation and my hardware. Mostly concerned with raid drivers.
6. Updated the BIOS. Went into panic mode when the computer wouldn’t boot. Did some googling and discovered that the update changed the voltage on the memory so the computer *couldn’t* boot. Booted with 1 stick of ram (1 gig), reset system time in BIOS, everything ok. Added 1 stick back at a time to ensure no issue. There was no issue.
At the point of no turning back:
1. Deleted old RAID array. Then to BIOS, chanced SATA mode to AHCI from RAID(did I get those letters in the right order? :P). (Removed 2 gb of ram and disconnected a hard drive.) As computer started up I put in Vista disk. After windows was done “loading files” I popped in the floppy disk of the raid driver I wanted to use.
2. Vista install officially started. I didn’t enter product key since that can be entered later (uncheck the activate as soon as I’m online box). On the “where do you want to install Windows?” page I formated my OS partition at 60 gb (that’s also room for pictures and photoshop). Then formated the rest of that drive into its own partition. So that’s 2 partitions not including the hard drive that’s still disconnected.
3. Vista install (from there to actually “logging on” to my computer) took 1.5-2 hours? I wasn’t there for all of it, I was afk doing stuff around the apartment too. It may have taken less time.
4. At this point I ran Windows updates first. Started with security and other required updates, skipped most drivers at first. Skipped the update that was something like “ATK ACPI utility, dated Sept. of 06. This update might have f’ed up OP’s computer.) About 41 updates under Ultimate. Rebooted. No problems. I think at this point I shut it down and put back the 2 gb of ram and reconnected the second hard drive. 4 gb recognized on boot up. Formated the second hard drive via computer/disk manager in windows. (All 1 partition… and this may have taken longer than the initial Vista install.) Then installed video driver and rebooted. Then installed sound card stuff and rebooted. No problems.
5. At this point I finished up with drivers and other “necessary” things and actually worked on getting the installation done. About the only problem I ran into is that AI Suite doesn’t appear to be supported or compatible with Vista. I did have some issue when Windows installed the driver for the wifi.. but I’ve finally read the wifi is kinda crappy on my board and just disabled it. Problem solved.
6. Today is day 2 of all of this. Today I installed CS3 and finished patching games (and reinstalled Direct x 9). Only other weird things: my temperatures have been way off, every now and then. Examples: My motherboard/system temperature was showing at negative 98 degrees C. But it showed that way in BIOS so it could be a problem with the new BIOS, not Vista. The computer did not leave sleep mode very well…. and went into sleep mode when downloading as far as I can tell so it’s now set to never enter sleep mode. The temperature setting for my CPU randomly showed 80 degrees C today. Didn’t believe that either, was only messing with photoshop, wasn’t even in a game. Few minutes ago I got a “page fault in nonpaged area” blue screen when running Vanguard. Don’t know what that’s about, guess I’ll find out.
My system has a 5.3 rating based on Vista’s performance rating system. I think that’s it. All in all, I learned from my fiance’s mistakes (referring to preparation) and the installation seemed to go fairly painlessly.
I was actually kind of surprised to hear from someone today.
In a nut shell the guy was professional and knowledgeable. Hell…he mentioned Linux!
Turns out that DELL does not support multiple partitions in that they do not support multiple OS’s on the same computer. (Makes sense, imo.) They no longer (as far as he knows) support the Upgrade Anytime option. He said they “used to” ship out upgrade discs but doesn’t think they do anymore. They only support the OS that comes with the laptop. (Honestly I have no issue with this; it makes sense.)
I was actually given a chance to explain my initial problem and the reason why he was talking to me… Biggest problem being the outsourced tech. support people have no interest in helping me as soon as I mentioned the word “upgrade”… it didn’t matter I was calling for hardware support. I pointed out that my initial problem with upgrading to Ultimate might have been caused by not having the proper driver installed (because of new drivers coming out) … and that none of the three people I talked to previous to him mentioned anything about drivers. A simple “Did you update to the most recent drivers?” would have been actual help. He said he could have notes forwarded to the people I talked to to make sure they are aware they should still attempt to support the hardware… regardless of the OS used.
Got to explain how outsourced tech. support sucks in general. I said something like “tech support shits on everyone’s head.” Followed that up with there being more shit for people who actually have computer knowledge and are unfortunate enough to call DELL. (Everyone referring to the regular consumer.)
I asked why home and office/consumer side effectively doesn’t have the gold tech support option (which you pay more for.) He didn’t have a good answer… except that they hadn’t bothered (yet)… talked about it and done nothing more. He said that he could escalate that to a few people he knows and said that maybe it’s time to do that. So, in the future, if Home and small office users have the global tech support option… (the no Indians please option) I might have been a part of making that happen.
There’s more, I’ll comment as I remember. I’m distracted with playing EQ2 and updating my desktop (from XP to Ultimate 64 bit).
Resolutions. Resolutions. Resolutions. Usually I find this silly… this year I think it’s probably a good idea.
I need to be better at motivating myself. I also need to remember there’s no reason to get defensive when I’m asking OP for help with something. (Regardless of what I think his tone of voice is or means.) Be better with my asthma and allergies. If it’s going to trigger my allergies and I know it… then say no. More exercise. Less snacks. More sex! (Hey, can more sex ever be bad?)
More writing. I now have multiple blogs. I like to blog, I like to write. Keep up with it! Learn more about computers in general, html specifically. Mostly, keep up with my own interests even when I’m in school, but don’t go crazy over it. Oh yea. Actually continue to use my brand new camera.
Continue with my own readings in sociology. Continue with readings in photography. Continue with reading in general! Do the research and get my project relating to adult asthma awareness underway. (No car right now has put a crimp in that since I want to hit up an actual LIBRARY.)
Put the cats on a grooming schedule. (We can vacuum every week after all.)
Don’t get too stressed out with school. Remember it’s ok to take a “brain break” but not ok to go until I snap.
Depression should be easier to cope with since this remedy is better than the last…. and I have another doctor’s appointment in less than 2 weeks.
I’m waiting for a call back from DELL from someone at the CORPORATE level. Someone that will speak English as their FIRST language. (Nothing against people who speak it as their second language.. unless they don’t bother trying to learn it and speak it correctly.)
The laptop is up and running fine… but I haven’t bothered upgrading it to Ultimate again, yet. I’ve randomly rebooted it and such to see if I could piss it off too. (chuckle)
There is the chance that the problems before were related to not having an up to date driver installed…. including the fact that I flashed the BIOS….
I ended up doing my 2 partitions and installing Home Premium all by myself, sans DELL tech support. (Gasp!!) Ord. (How I’ll refer to my fiance) pointed out that if it croaks under Home Premium it’s not because of Ultimate… so I’ll probably let it run Ultimate free for a little while – for now. It’s got EQ2 on it now too. I needed the hotfix to have it run a little better… and definitely need to adjust the graphics some so the performance is better (put it on balanced)…. but still, it’s playable.
And yes, I’ll be seeing how far it takes me to get through DELL’s chain before I get clear, concise, not-misleading answers to my questions. Hopefully they’ll call back before the semester starts back up next year.
Was surprised to get it today….
The guy gave me some BS answer to the no support for multiple partitions thing. He mentioned system restore (but not quite by those words) … he used words like take image of hard drive. I never got a chance/got the answer to the question of whether or not he’s referring to a Microsoft product or a DELL product. If it’s a DELL product… null and void for me since I had to wipe the whole drive.
I pointed out I’ve never had a DELL tech support person refer me to downloads/drivers online. Never. He apologized and all that. Told me people do access the DELL support website. (Well, duh!) I said I’d be pretty stupid to think otherwise. Also pointed out DELL is trying to keep their customers stupid. (Probably should have said ignorant.)
Asked if DELL supports the “Upgrade Anytime” option on Vista. After confirming that he is familiar with Vista and the Upgrade Anytime option. He said yes, DELL does support it….. Then a minute later said no, they don’t, only if you buy it with the laptop.
He specifically said DELL is hardware support, not software support. Ok. That makes sense, that was nice and clear. However, that’s where we go back to the driver thing. When I called yesterday I needed hardware support. (I didn’t know if I could shut off my laptop without doing something else.) Drivers are related to hardware support… but nothing about drivers from anyone. My issues with Ultimate installation could have been because of newer drivers being out. (I have no way of knowing for sure except for trying Ultimate upgrade again… which I can’t bring myself to do just yet.)
Sooooo, I had to damn near argue with him… but after the yes then no answer I said I want someone above him. He obviously can’t keep his story straight so I need to go higher to get the information I want. He said he would escalate the call to “corporate.” He didn’t know when I’d receive a call, but should be next week. He did specifically say I’d receive a call from someone in the US. (I asked.)
I’ll probably need to be a little more careful the next time around. The next person I talk to might have actual experience with escalated calls. (chuckle)
After running Windows Update (and patching EQ2) my laptop decided it wasn’t going to boot up anymore. I tried running my Ultimate (upgrade) disc to repair. Repair failed. Restore failed. Restore failed numerous times, from numerous points. After the oldest restore point failed I decided to reinstall. Using my Ultimate (upgrade) disc I deleted the old OS partition/recreated/formated. Installed Ultimate (clean install) via that disc. It failed. (Anytime it failed/didn’t boot I got the “Windows failed to start” screen.)
So I used my Home Premium disc which came from DELL to reinstall. I deleted the OS partition/recreated the partition and formated (formated twice). Then I installed Home Premium. No issues. It booted up fine… except that it said there was no wifi so obviously I’m missing DELL drivers. I debate whether to update first or go right into my Ultimate upgrade. I ran the windows update only to get the updated updater and see how many updates are out there. Then I switched to the Ultimate upgrade disc to do my upgrade. Finally, it failed. The Windows (boot manager?) screen popped up… whatever screen also has the option to roll back Vista on it….Trying the first Vista listed got me nothing, but I did see a blue screen flash. Trying the second Vista listed (after the Vista rollback option listed second) got me the option to attempt to repair. I don’t remember if it was start up or system or set up repair… but it popped up a command prompt screen.
Now my laptop says:
FAILED to nobulate (NOBNT) back to the manufacturing media (A:) such that the Software Install process cannot continue reliably
DO NOT REBOOT THIS SYSTEM. FAIL THIS SYSTEM TO EMR.
Press any key to continue….
(That does nothing)
Step 1: Look up number in “Contacting DELL” book that came with laptop. Call wrong number first.
Step 2: Spend over 20 minutes on hold.
Step 3: Finally get to talk to a guy who’s obviously Indian and obviously reading responses from a script. Give this DELL tech idiot my information and explain the problem. Argue with him. Get told he can’t help me with the Ultimate disc because it didn’t come from DELL. Explain that I just want help with my laptop at this point. Give the error message x2. Get put on hold so he can go “look up more information.”
*I typed this out while on hold.
12:55 pm to continue…
The DELL tech support idiot told me to shut off the system and remove the AC adapter and the battery. Then he told me to put them back and hold the power button down for 30 seconds. (Computer reboots.) Then he says I’m removing an electrostatic charge which has built up in the system. So I shut off the system again, remove the battery/power cable again and hold down the button for 30 seconds. (Not laughing because I’m annoyed, otherwise I think I’d be laughing.)
Now the computer is running the Home Premium installation. I’ve just deleted all partitions. (The recovery, the media direct and the OS.) I had pondered doing this before myself but hadn’t gone that far. He’s telling me even the Recovery partition is corrupt. So, now my computer has no partitions. He told me to continue my Vista installation with no partitions at all. I explained (and then argued with him) that I want a recovery partition. He said they don’t support (after I pulled teeth to get info)recovery factory installed partitions. (OK. That makes some amount of sense if you are talking factory installed software on a partition.) He insists that DELL doesn’t support partitions. (?!?!?!?) Finally I say “I want 2 partitions on the laptop.”
He’s placed me on hold again to check this. When I asked him what he’s checking I got some thing about “making sure there’s things we support.”
He needed to double check how partitions are created. I think.
I’m on hold again. He’s just told me that they can only support 1 partition even though I’ve created 2. I just asked to speak with manager or someone else above him.
I’m on hold again. In theory I’ll be speaking with the manager of the manger of tech support idiot #1. The manager was a little better handling the call than tech support idiot #1. He’s insisting that DELL doesn’t support partitions. He gave me a silly reason too. Because customers think they can save data on their back up partition even if the hard drive crashes.
I’m off the phone. The last guy sounded a little bit more professional and gave me a little more information. He said they won’t support help with backing up files onto the second partition or installing the OS on the second partition. They won’t support the upgraded OS either….which makes no sense to me…. but I could see where it would save them money. They also won’t support 2 OS’s on the same hard drive. I don’t care, I don’t want to do that. (At least not yet.) I also got that to get support with backing up files I need to pay for my tech support.
So, now I’m supposed to get a call back from someone higher than the guy I just talked to. His on call name was Shawn and his real name was Sanaosh. I’m supposed to get a call in the next 24-48 hours (asked for between 10 am and 6 pm cst). He couldn’t tell me his position title and when I initially tried to get to talk to his manager he explained there’s no one else above him. I got to use the “Oh, I see. So you own DELL?” line. Then he explained there’s no one there higher than him. (Which I guess is possible with an outsourced call center… but I really think if he was the highest person there he would have been able to tell me his position.)
We’ll see. Maybe, finally, I’ll be able to tell someone how shitty DELL tech support really is.
That was 1 hour 37 minutes and 17 seconds on the phone. Total.
At this point I’m going to see how far I can go.
Wait a minute. The DELL media direct is on it’s on partition.
(metaphorical throwing hands up in air)
Update on now:
Home Premium installed. There appears to be no issues, no problems. I have yet to update it let alone connect to the Internet. It’s going to run on Home Premium for now. We’ll see what happens. I’m going to have anything related to school on the second partition. I forgot to mention. On my last attempt to upgrade to Ultimate I disabled anything “extra” I could in the BIOS. That obviously didn’t help. (I didn’t disable sound, couldn’t find where it was possible.)
Something I just thought of… as I reference either in the post or in the comment people who are proactive with their data and try to do more on their computer. I mean (as an example) anyone smart enough to know how to navigate BIOS.
Update for Jack Marron who commented this:
Hey i have checked all the comment here but do not understand 1 thing. Why are all here to blame Dell. Did someone ever think that Microsoft has the biggest hand in this problem and they are enjoying all the glory while the other hardware dealers are getting all the shit.
First, feel free to check the blog post I made about upgrading my own desktop computer to Vista from XP. You’ll notice I had no problems. It is common knowledge that DELL cares little for it’s home and office customers. The corporate ones are the only ones that really mean crap to them – they make the money. You might also want to check out the summary of the complaint I made directly to DELL and the call back I got from DELL at the corporate level. You might learn a thing or two.
Also, a small amount of research via Google or some other search engine will show you that many hardware companies have been lazy in regards to Vista updates. Now with Vista SP1 on the horizon a lot more hardware is compatible. But, for example, at last check I still can’t get a driver for my CANON Rebel Digital XT camera. Lucky for me I have a DELL monitor with a CF reader.
I started playing Vanguard: Saga of Heroes again. Mostly because it’s semester break. Partly because I wanted to see how the game had changed since I had played it during beta and shortly after release. (It’s better in many, many ways.) Also, I just learned the joy and power of alt+print screen.
Anyways…I finished a quest (like you do in MMOs) and got a new weapon. Now my high elf ranger has long swords that hold up her boobies!!
(I cropped down the picture a bit… make it easier to upload, easier to view, etc.)
I’ve been productive recently. Learned more of flickr, learned more of photoshop… and that was just some fun stuff.
Mother of all aloe plants.
(Testing, testing, testing blogging from flickr.)
(and now from wordpress) This seems to work well enough. Sadly… more proof (at least from Firefox) that there is something wrong with this theme.
Update: Saturday afternoon (that is 12/22)
So I have switched back to the theme I had before the last one… I think this one will stay.
I have CS3 and want to learn Photoshop… all those awesome things people do… I want to do that.
I did the “Hey, what’s this button do?” *click* “What about this?” *click* … you get the idea.
I figured out Layer > New Adjustment Layer and then Change Layer Content > Color Balance for some neat effects…. (Or at least I think.) I need to read some of the Photoshop book to understand colors a little better.
It’s not all that special… but it’s me definitely becoming a little more comfortable with Photoshop. And of course it’s a way for me to mess with uploading pictures on wordpress.
And I’ll need to figure out why wordpress won’t let me add categories now…